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Read These Terms Before You Start

These terms govern every account you hold with ramalan4d — from the moment you open it to every deposit made via Touch 'n Go eWallet, Boost, or GrabPay.

Applies to all account holdersCovers Touch 'n Go eWallet, Boost & GrabPay transactionsSubject to Malaysian local lawUpdated terms take effect on publicationContact us before acting if anything is unclear
ramalan4d Read These Terms Before You Start
HOW WE OPERATE

How ramalan4d Handles Your Account Data

Your account security and the integrity of your data sit at the centre of how we run this platform. We apply industry-standard encryption to every session and every transaction — whether that transaction runs through Boost, Maybank2u, or FPX. You can review, update or close your account data at any time by contacting support with your verified account ID. We retain transaction records as required by our operating obligations and do not share personal data with third parties for marketing purposes.

Data Retention

We keep transaction records and account activity logs for the period required under our operating obligations. You can request a summary of your data through our support email at any time.

Account Security

Every login is protected by OTP verification sent to your registered number. If you notice unexpected account activity, contact live chat immediately and we will freeze the account while we investigate.

Cookie Usage

We use session cookies to keep you signed in and preference cookies to remember your last wallet method — Touch 'n Go eWallet or GrabPay. You can adjust cookie settings in your browser at any time.

Change Requests

To update your registered email, mobile number or withdrawal wallet, submit a verified request through the account settings page. Changes take effect after our standard identity check is complete.

TERMS CONTACT

Reach Us About Your Terms Query

If any part of these terms is unclear, or if you want to raise a dispute or request a copy of a previous version, contact our support team directly. We handle account-related and policy-related questions through the channels below. We aim to acknowledge every terms-related message and will route it to the correct team for a written response.

Team online

Live Chat

Open the chat widget in your account dashboard to reach us directly. For terms or account-access queries, start a session and reference your registered account email.

Email Support

Send terms-related requests, dispute notices or data queries to our support address found in your account settings. Include your account ID for faster handling.

Help Centre

The Help Centre in your account holds a current copy of these terms, our payment rules for Touch 'n Go eWallet and GrabPay, and our dispute resolution steps.

Common Questions About These Terms

Below are the questions we hear most often about how these terms apply to your account. If your question is not covered here, reach us through live chat or email with your account ID ready.

Yes. These terms apply to every transaction on your account regardless of the payment method — Touch 'n Go eWallet, Boost, GrabPay, DuitNow, and FPX are all covered under the same account rules.

The updated terms take effect as soon as they are published on this page. Continuing to use your account after publication means you accept the changes. We recommend checking this page periodically.

Contact us via live chat or email and include your account ID, the transaction reference, and the date. Our team will review the record and provide a written response within the timeframe stated in our dispute process.

Yes. Send a data request to the support email address shown in your account settings. Include your registered email and account ID, and we will respond with a summary of the data we hold.

Account access depends on local law and is available only where local law in Malaysia permits. It is your responsibility to confirm your eligibility before opening or using an account.

The more specific document takes precedence. If a promotion's own terms set a different condition for a particular matter, those terms apply to that promotion; these general terms apply to everything else.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.