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How ramalan4d Handles Your Personal Data

When you open an account with us, we collect only what we need to run your wallet, process your Touch 'n Go eWallet or Boost payments, and keep your session secure.

Account data protectedTouch 'n Go eWallet & Boost payment privacyNo data sold to third partiesYour right to access or deleteMalaysia-based data handling
ramalan4d How ramalan4d Handles Your Personal Data
HOW WE PROTECT IT

Data Security, Cookies and Account Controls

Protecting the data tied to your account — from your GrabPay transaction history to your login credentials — is an operational priority, not an afterthought. We use SSL encryption across every page and every API call, so data travelling between your device and our servers cannot be read in transit. Your account password is stored as a hashed value; our staff cannot see it. Players in Kuala Lumpur and across Malaysia access the same hardened account environment regardless of whether they log in on mobile or desktop.

SSL Encryption

Every connection between your device and ramalan4d runs over SSL. This covers account login, payment submission via Touch 'n Go eWallet or Boost, and all lobby navigation.

Cookie Controls

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can clear these from your browser at any time; doing so logs you out of your current session.

Data Retention Limits

We hold your account data only as long as your account is active or as long as local law requires. Once a retention period ends, records are deleted from our active systems.

Access Verification

Before we release any personal data to you or make changes to your record, we verify your identity against the email and contact number on file. This stops anyone else from requesting your data.

REACH OUR TEAM

Contact Us About Your Privacy Rights

If you want to exercise any data right — access, correction, deletion or objection — reach out through the channels below. Our account support team handles privacy requests alongside general account queries, so you can raise a data concern the same way you would a payment question. We aim to acknowledge your request promptly and resolve straightforward cases without unnecessary back-and-forth.

Team online

Live Chat

Open the chat widget inside your account dashboard. Describe your privacy request and our team will log it, confirm receipt and tell you what happens next.

Email Support

Send your request to our support address listed in the account help section. Include your registered email so we can verify your identity before accessing your records.

Account Help Centre

The Help Centre inside your account covers data requests step by step. You can submit a formal data access or deletion form directly from that page without contacting support first.

Privacy Questions We Get Asked Most

The questions below cover the data rights and account privacy concerns that come up most often. If your question is not here, the Account Help Centre or live chat can handle it directly.

We collect your name, email address, contact number and date of birth at registration. Payment channels like Touch 'n Go eWallet or GrabPay pass only a transaction reference to us — never your PIN or card credentials.

Yes. Submit a data access request through the Account Help Centre or via email support. We verify your identity first, then provide a summary of everything linked to your account record.

Send a deletion request through live chat or the Account Help Centre. We process it promptly, subject to any legal retention requirements. Records we are obliged to keep by local law cannot be deleted ahead of that period.

No. We do not sell or rent your personal data. Third-party sharing is limited to the payment processors handling your Boost or DuitNow transactions and the security providers that protect our platform.

Transaction references from Touch 'n Go eWallet, GrabPay, FPX and other channels are kept for as long as local law requires for financial records. After that period, they are removed from active systems.

Contact us immediately via live chat. Change your password right away using the account settings page. We will review the login log against your registered device and contact number, and escalate if unusual activity is confirmed.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.